The Cake Doctor Policies
Your order becomes reserved only when this
cake contract is drawn up, signed & 50% booking retainer is received.
The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of
a cancellation. Cakes are first come
first serve and we only do a limited number of cakes per week. However, if you
need to change dates or move your event, please call us and we’d be happy to
make accommodating arrangements at no charge. Deposits are required at the
sole discretion of The Cake Doctor.
The final balance must be paid prior to the
delivery date or upon collection. We are happy to accept payments on the
final contract price – however, all monies must be received prior to the event
or your cakes will not be made. All payments made will be non-refundable after
the two-week lock-outdate even in the event of cancellation.
Terms of the
Please return any stands, plates, brooches or
other decor to The Cake Doctor no later than two weeks after your event. A cash
deposit is required for your rented items in case of lost or damaged items.
Changes to your cake order: size,
description, flavors, etc. will be accepted until 2weeks prior to the event date.
After that lockout date we cannot accept any changes.
Delivery and Set-up
Delivery and setup is required for all
wedding cakes and for some multiple tiered special occasion cakes. Delivery is
free for cakes within a 12 mile radius of The Cake Doctor. All other deliveries
are £2 per mile one way. If you want to pick up your cake, please make
arrangements beforehand to set up a time. Please
arrive to pick up your cakes on time.
In the event of cancellation: Cakes cancelled
prior to the 14 day lockout date can be refunded up to 50% of balance paid. The
50% retainer will not be refunded. Cakes cancelled after the 14 day lockout
date will not be refunded. In the event that something occurs to effect your
scheduled event date – please contact us to discuss options. Communication is
key, if you are up-front about any issues about your date we will work
hard to accommodate you. We understand things can come up that are out of your
We promise to do everything in our power to
deliver you a cake that exceeds your expectations. We will work with you on
every level to make sure you are completely satisfied and happy with your cake.
Please note that colours and design of actual cake may vary slightly from
computer images due to the nature of digital and edible components.
- In the case
of an emergency or an error in your cake delivery, please contact us
immediately so we can fix the issue right away!
- If you are
unhappy with your cake for any reason, please call us the day of your
event and explain the situation.
- In the rare
case that you are unhappy with your cake and would like a refund, you must
call the day of your event so your cake can be returned. Without proof
that you are indeed unhappy with the product and will not be using it for
your event, we will be unable to refund any portion of your payment. This
is necessary to hinder the very rare case of “If we complain, we’ll get a free cake”
issue we occasionally come across.
By Signing the order form, you agree that
certain creative changes may be made to your
final design for the sake of stability, structural integrity or other
dedicated to satisfying our clients cake requirements.
or email if you have any questions.
01244637330 or 07717134243.
Please be reassured that any details or personal information given to me will be handled with the utmost respect and treated confidentially.
I will not, under any circumstances, pass your information on to a third party.
- I am fully insured.
- I have also been inspected and passed by Flintshire County Council Environmental Health agency.