The Cake Doctor Policies
Your order becomes reserved only when this cake contract is drawn up, signed & 50% booking retainer is received. The retainer is paid to reserve your date and is NON-REFUNDABLE in the event of a cancellation. Cakes are first come first serve and we only do a limited number of cakes per week. However, if you need to change dates or move your event, please call us and we’d be happy to make accommodating arrangements at no charge. Deposits are required at the sole discretion of The Cake Doctor.
The final balance must be paid prior to the delivery date or upon collection. We are happy to accept payments on the final contract price – however, all monies must be received prior to the event or your cakes will not be made. All payments made will be non-refundable after the two-week lock-outdate even in the event of cancellation.
Terms of the Agreement
Please return any stands, plates, brooches or other decor to The Cake Doctor no later than two weeks after your event. A cash deposit is required for your rented items in case of lost or damaged items.
Changes to your cake order: size, description, flavours, etc. will be accepted until 2weeks prior to the event date. After that lockout date we cannot accept any changes.
Delivery and Set-up
Delivery and setup is required for all wedding cakes and for some multiple tiered special occasion cakes. Delivery is free for cakes within a 12 mile radius of The Cake Doctor. All other deliveries are £2 per mile one way. If you want to pick up your cake, please make arrangements beforehand to set up a time. Please arrive to pick up your cakes on time.
In the event of cancellation: Cakes cancelled prior to the 14 day lockout date can be refunded up to 50% of balance paid. The 50% retainer will not be refunded. Cakes cancelled after the 14 day lockout date will not be refunded. In the event that something occurs to effect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake. Please note that colours and design of actual cake may vary slightly from computer images due to the nature of digital and edible components.
- In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away!
- If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation.
- In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessary to hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across.
By Signing the order form, you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.
We are dedicated to satisfying our clients cake requirements.